Dispatch & Delivery

Learn more about dispatch and delivery times, options and costs.

Current leadtime

Our current estimate for dispatch on orders placed with standard shipping is 1 to 3 business days.

Note: Priority shipping is available.

Shipping options & times

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Standard Shipping

When you place an order, you'll be asked to choose a shipping option on the basket page. Your choice will affect how long it takes for your order to be manufactured. Standard shipping times can vary depending on how busy we are.

Priority/Express Shipping

Our priority option guarantees your order be made and dispatched in 1-2 business days.

  1. Add the items you want to buy to your basket
  2. Begin checkout
  3. The first checkout step allows you to choose your delivery preferences

Calculating shipping costs

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  1. Add the items you want to buy to your basket
  2. Visit your basket
  3. Under 'Delivery' select the appropriate location
  4. Page will auto-refresh and you'll see shipping costs

Please note that prices advertised in your basket for shipping also include packaging.

Free delivery promotion

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Free delivery is available on all orders over £1000 to UK Mainland addresses (exlcuding Highlands & Islands). You can see if your order meets these requirements in your basket. Free shipping promotions may be modified or discontinued at any time.

Track your package

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Once your order leaves our studio or is available for pickup, we'll email you. This email will include your order number and a link to the tracking or pickup information. This will be sent to the email address you provided us when you placed your order.

If you know which carrier has your parcel and have your tracking number, you can access their tracking screens below.

Carrier Shipments

For orders dispatched with a carrier you can track the status of shipment via their website, 24 hours a day, 7 days a week. Upon receipt of your item, your carrier will update you via email or sms to advise you of your expected delivery date. On the day of delivery our carrier partners will also provide you with a set of 'in-flight' options designed to make receiving your shipment as convenient as possible. The number of messages you receive will vary depending on which carrier partner has been selected.

In addition to standard 'in-flight' options, our carriers are now offering:

  • Enhanced Delivery Notifications - Start of day 1 hour delivery window, with driver's name personalisation
  • Delay Notifications - Proactive information in the event of a significant delay
  • My Parcel Live - Track the progress of a parcel on delivery, with a countdown to arrival

Postal Shipments

Postal deliveries are made when items are small enough to be sent via Royal Mail tracked.

Pickup points

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Your delivery driver may give you the option to have your items delivered to a local collection point or depot, where you can collect your order. To collect you will need to bring with you a proof of address (e.g. utility bill) as well as the delivery card or sms notification informing you of a missed delivery.


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  1. Add the items you want to buy to your basket
  2. Begin checkout
  3. The first checkout step allows you to choose to collect

To collect yor item(s) from our studio you'll need to bring the order number.

Remote & int'l. destinations

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You can shop for yourself, friends and family - no matter where you live. However, shipping item(s) to remote UK destinations may cost extra and are calculated during checkout.

We have the ability to ship worldwide. To see how much it costs to ship to an international destination, simply contact us.

Returns and cancellations

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To find out more about returns and refunds, please click here.

Problems with delivery

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Missed Carrier Delivery

Our carrier partners will leave a card if there was nobody in to accept delivery. You can contact the carrier directly using the details on this card to reschedule a delivery or arrange a collection.

Missed Postal Delivery

Our postal partner will leave a card if there was nobody in to accept delivery. This card will contain the details needed for you to collect your order from the Post Office where your item(s) will be held.

Late Delivery

If your order hasn't arrived within 2 business days of receiving your dispatch notification, please contact us. Our customer service team will investiagte and strive to get your order delivered as soon as possible.

Damaged/Incorrect Delivery

If you've received your order and find it's damaged or incorrect, please contact us. We will deliver a replacement as soon as possible. If the value of your goods is high, we may need to arrange a free of charge collection with you.

Changing your details

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Before Dispatch

If you haven't yet received your dispatch notification email, you may still be able to update your delivery address by calling our customer service team as soon as possible.

After Dispatch

If your order has been packaged or dispatched, we are unable to change the delivery address until a delivery attempt has been made. You'll need to contact the carrier/postal directly to arrange delivery to a new address.

The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and letters to take strike action in the run-up to Christmas.

Royal Mail assures us that it has well-developed contingency plans, but some difficulties in delivering your parcel will still exist. We’ll be doing what we can to ship your frame orders on time, but we are sorry that this planned strike action by the CWU is likely to cause customers some disruption.

Initially, the action will take place on the following dates:

  • Thursday 20 October 2022
  • Tuesday 25 October 2022

However, if an agreement isn't reached between the CWU and Royal Mail, then further strike action is planned throughout November and December.

Network & National Distribution 2, 8, 14, 23, 30 November
Parcel and letter processing and distribution
Royal Mail international parcel and letter services
Collections (customer, Post Office, postbox)
3, 9, 15, 24 November & 1 December
Parcel and letter deliveries 4, 10, 16, 25 November and 2 December
Royal Mail strike dates: Source Royal Mail

On days when strike action affects our Royal Mail collection:

  • All priority and express orders will be dispatched using DPD or DX
  • Letters and non-priority and non-express orders will be dispatched the following business day