Learn more about dispatch and delivery times, options and costs.
Our current estimate for dispatch on orders placed with standard shipping is 1 to 3 business days.
Note: Priority shipping is available, for more information click here.
When you place an order, you'll be asked to choose a shipping option on the basket page. Your choice will affect how long it takes for your order to be manufactured. Standard shipping times can vary depending on how busy we are.
Our priority option guarantees your order be made and dispatched in 1-2 business days.
Please note that prices advertised in your basket for shipping also include packaging.
Free delivery is available on all orders over £1000 to UK Mainland addresses (exlcuding Highlands & Islands). You can see if your order meets these requirements in your basket. Free shipping promotions may be modified or discontinued at any time.
Once your order leaves our studio or is available for pickup, we'll email you. This email will include your order number and a link to the tracking or pickup information. This will be sent to the email address you provided us when you placed your order.
If you know which carrier has your parcel and have your tracking number, you can access their tracking screens below.
For orders dispatched with a carrier you can track the status of shipment via their website, 24 hours a day, 7 days a week. Upon receipt of your item, your carrier will update you via email or sms to advise you of your expected delivery date. On the day of delivery our carrier partners will also provide you with a set of 'in-flight' options designed to make receiving your shipment as convenient as possible. The number of messages you receive will vary depending on which carrier partner has been selected.
In addition to standard 'in-flight' options, our carriers are now offering:
Postal deliveries are made when items are small enough to be sent via Royal Mail tracked.
Your delivery driver may give you the option to have your items delivered to a local collection point or depot, where you can collect your order. To collect you will need to bring with you a proof of address (e.g. utility bill) as well as the delivery card or sms notification informing you of a missed delivery.
To collect yor item(s) from our studio you'll need to bring the order number.
You can shop for yourself, friends and family - no matter where you live. However, shipping item(s) to remote UK destinations may cost extra and are calculated during checkout.
We have the ability to ship worldwide. To see how much it costs to ship to an international destination, simply contact us.
To find out more about returns and refunds, please click here.
Our carrier partners will leave a card if there was nobody in to accept delivery. You can contact the carrier directly using the details on this card to reschedule a delivery or arrange a collection.
Our postal partner will leave a card if there was nobody in to accept delivery. This card will contain the details needed for you to collect your order from the Post Office where your item(s) will be held.
If your order hasn't arrived within 2 business days of receiving your dispatch notification, please contact us. Our customer service team will investiagte and strive to get your order delivered as soon as possible.
If you've received your order and find it's damaged or incorrect, please contact us. We will deliver a replacement as soon as possible. If the value of your goods is high, we may need to arrange a free of charge collection with you.
If you haven't yet received your dispatch notification email, you may still be able to update your delivery address by calling our customer service team as soon as possible.
If your order has been packaged or dispatched, we are unable to change the delivery address until a delivery attempt has been made. You'll need to contact the carrier/postal directly to arrange delivery to a new address.
The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and letters to take strike action in the run-up to Christmas.
Royal Mail assures us that it has well-developed contingency plans, but some difficulties in delivering your parcel will still exist. We’ll be doing what we can to ship your frame orders on time, but we are sorry that this planned strike action by the CWU is likely to cause customers some disruption.
Initially, the action will take place on the following dates:
However, if an agreement isn't reached between the CWU and Royal Mail, then further strike action is planned throughout November and December.
| Network & National Distribution | 2, 8, 14, 23, 30 November |
| Parcel and letter processing and distribution Royal Mail international parcel and letter services Collections (customer, Post Office, postbox) |
3, 9, 15, 24 November & 1 December |
| Parcel and letter deliveries | 4, 10, 16, 25 November and 2 December |
On days when strike action affects our Royal Mail collection:
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