Dispatch & Delivery

Learn more about dispatch and delivery times, options and costs.

Current leadtime

Our current estimate for dispatch on orders placed with standard shipping is 2 to 4 business days.

Note: Priority shipping is available.

More Information

Shipping options & times

Standard Shipping

When you place an order, you'll be asked to choose a shipping option on the basket page. Your choice will affect how long it takes for your order to be manufactured. Standard shipping times can vary depending on how busy we are.

Priority/Express Shipping

Our priority option guarantees your order be made and dispatched in 1-2 business days.

  1. Add the items you want to buy to your basket
  2. Visit your basket
  3. Under 'Delivery' click or tap the 'Priority' option (if required)
  4. Page will auto-refresh and you'll see shipping costs

Calculating shipping costs

  1. Add the items you want to buy to your basket
  2. Visit your basket
  3. Under 'Delivery' select the appropriate location
  4. Under 'Delivery' click or tap the 'Priority' option (if required)
  5. Page will auto-refresh and you'll see shipping costs

Please note that prices advertised in your basket for shipping also include packaging.

Free delivery promotion

Free delivery is available on all orders over £300 (ex. VAT). You can see if your order meets these requirements in your basket. Free shipping promotions may be modified or discontinued at any time.

Track your package

Once your order leaves our studio or is available for pickup, we'll email you. This email will include your order number and a link to the tracking or pickup information. This will be sent to the email address you provided us when you placed your order.

If you know which carrier has your parcel and have your tracking number, you can access their tracking screens below.

Carrier Shipments

For orders dispatched with a carrier you can track the status of shipment via their website, 24 hours a day, 7 days a week. Upon receipt of your item, your carrier will update you via email or sms to advise you of your expected delivery date. On the day of delivery our carrier partners will also provide you with a set of 'in-flight' options designed to make receiving your shipment as convenient as possible. The number of messages you receive will vary depending on which carrier partner has been selected.

In addition to standard 'in-flight' options, our carriers are now offering:

  • Enhanced Delivery Notifications - Start of day 1 hour delivery window, with driver's name personalisation
  • Delay Notifications - Proactive information in the event of a significant delay
  • My Parcel Live - Track the progress of a parcel on delivery, with a countdown to arrival

Postal Shipments

Postal deliveries are made when items are small enough to be sent via Royal Mail First Class. For postal deliveries order status tracking is not available.

Pickup Points

Your delivery driver may give you the option to have your items delivered to a local Post Office or depot, where you can collect your order. To collect you will need to bring with you a proof of address (e.g. utility bill) as well as the delivery card or sms notification informing you of a missed delivery.

Collections

  1. Add the items you want to buy to your basket
  2. Visit your basket
  3. Under 'Delivery' select the appropriate remote location
  4. Under 'Delivery' click or tap the 'Priority' option (if required)
  5. Page will auto-refresh and you'll see packaging costs only

To collect yor item(s) from our studio you'll need to bring the order number.

Remote & int'l. destinations

You can shop for yourself, friends and family - no matter where you live. However, shipping item(s) to remote and international destinations may cost extra. You can discover how much your preferred destination costs to ship to.

  1. Add the items you want to buy to your basket
  2. Visit your basket
  3. Under 'Delivery' select 'Collect'
  4. Under 'Delivery' click or tap the 'Priority' option (if required)
  5. Page will auto-refresh and you'll see packaging costs only

If you can't see your shipping destination listed, please contact us. We have the ability to ship worldwide.

Returns and cancellations

To find out more about returns and refunds, please click here.

Problems with delivery

Missed Carrier Delivery

Our carrier partners will leave a card if there was nobody in to accept delivery. You can contact the carrier directly using the details on this card to reschedule a delivery or arrange a collection.

Missed Postal Delivery

Our postal partner will leave a card if there was nobody in to accept delivery. This card will contain the details needed for you to collect your order from the Post Office where your item(s) will be held.

Late Delivery

If your order hasn't arrived within 2 business days of receiving your dispatch notification, please contact us. Our customer service team will investiagte and strive to get your order delivered as soon as possible.

Damaged/Incorrect Delivery

If you've received your order and find it's damaged or incorrect, please contact us. We will deliver a replacement as soon as possible. If the value of your goods is high, we may need to arrange a free of charge collection with you.

Changing your details

Before Dispatch

If you haven't yet received your dispatch notification email, you may still be able to update your delivery address by calling our customer service team as soon as possible.

After Dispatch

If your order has been packaged or dispatched, we are unable to change the delivery address until a delivery attempt has been made. You'll need to contact the carrier/postal directly to arrange delivery to a new address.

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