Defects & Damages
If your goods are received defective or incorrect you should contact us within 14 calender days of accepting delivery, so we can arrange to have the product(s) collected and remedied at our own expense.
eFrame shall not be held liable for third-party costs associated with the rectification of quality issues or replacement products unless otherwise agreed.
In addition to your consumer rights, you will be given the option to have the product(s) replaced at no charge to you.
Your failure to inform us after 14 calender days of you accepting delivery shall constitute a waiver of any such claim.
Where an item has been returned to us due to an incorrect or incomplete delivery address being supplied, you may be charged a reshipping fee to attempt delivery of your order again.
Where an item has been returned to us due an error on our or our carriers part, you will not be charged for redelivery of your order.
Incorrect Shipping Location Selected
Where you have selected an incorrect delivery location for purposes of calculating shipping charges, we reserve the right to cancel your order or charge you the correct amount.
We may not be able to deliver to your chosen location. If we can't ship to your chosen location we will cancel your order and refund you the total value of your order;
or give you the option to arrange collection and delivery yourself. You will be responsible for paying delivery charges on delivery services organised yourself.
If you choose to exercise this right we will refund you any shipping charges paid applicable to the order(s) in question.
Where we can't deliver to your chosen location, but have begun production of an order containing customised products we may not be able to cancel your order.
It is your responsibility to ensure we can deliver to your chosen delivery address before you place an order. To determine if we can ship to your destination, please
Imports & Exports
Your order may be subject to import and export laws, regulations and taxes. You must ensure that your order complies with any legal requirements applicable to the products you have ordered.
International shipments may be subject to customs taxes and duties. As the recipient it is your responsibility to pay any charges that arise as a result of any customs taxes and duties.
We do not have the capability to inform you of customs charges before you checkout.
We will cover the cost of re-make, re-packaging and re-delivery due to damaged, lost, incorrect consignments or other factors within our control. However,
if the carrier cannot deliver for other reasons over which we have no influence, such as the recipient refusing collection, failing to pay import duty,
or the wrong delivery address supplied to us, we reserve the right to ask you to cover the costs incurred.
All lead times quoted on our website refer to business days (days not including weekends and holidays, including our Christmas shut down and bank holidays).
These are estimated lead times and are not guaranteed.
If you need your order quickly you can select our priority shipping service.
It is your responsibility to ensure that you order from us in adequate time to prevent any disappointment resulting from late shipment.
We guarantee that orders placed with priority service are dispatched within 2 business days of us receiving the order. If for any reason we are unable to fulfil this obligation we will contact
you immediately in an attempt to come to a reasonable solution, for example we may offer a product substitution for an out of stock item.
For very large orders we may need to split ship your items as they become available for dispatch.
If we can not agree a solution, we reserve the right to cancel your order and refund any money you have been charged.