Once we receive your return and have checked that it conforms to the original returns authorisation we will initiate a refund immediately.
If you cancelled an order which has not yet been dispatched, we will initiate your refund immediately or cancel the request for funds from your bank account.
The way in which your refund is processed will change according to your original payment method.
Payments made by card will be issued to the issuing bank within 5 business days.
Payments made by cheque, BACS or cash will be refunded by BACS within 5 business days.
Trade customers may wish to be issued with a credit.
An authorised return will result in a full refund covering all costs associated with the product(s) returned.
Note that refunds will not be issued for express delivery costs or any part of the standard shipping costs if only part of an order is returned.