Upload & Print

Framing your photos online is simple, but you may have some questions

Image Rights

Before uploading images, please ensure that you own, or have the legal right to reproduce them. If you do not own the files, and do not have express permission from the owner or copyright holder, we reserve the right to cancel your order.

Supported Image Types

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Supported file extensions

Currently, you can upload the following file types in order to print or simply preview your framed photo:

  • JPEG Image (.jpeg)
  • JPEG Image (.jpg)
  • Portable Network Graphic (.png)

Non-supported file extensions

  • Bitmap Image File (.bmp)
  • Tagged Image File Format (.tiff)
  • Graphical Interchange Format File (.gif)
  • Portable Document Format File (.pdf)

To check the file type of your photo on a PC running Windows:

  1. Right click your file
  2. Click properties
  3. The file type of your photo can be seen next to type of file

To check the file type of your photo on a Mac:

  1. Click Finder on your Dock
  2. Control + click your file
  3. Click get info or press Command (⌘)+I
  4. Click the triangle next to Name & Extension to expand the section and see the filename extension for the file
  5. To show or hide the filename extension, select or deselect hide extension

Supported File Sizes

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Transfer time will increase if your image is bigger, but generally speaking the bigger your image the better it will look printed.

File size

Individual files uploaded can range in size from a minimum of 1mb to a maximum of 100mb.

  • Min Size - we impose a min file size to prevent customers from uploading images that would result in low quality prints. If your image is smaller than 1mb, try uploading the original file or use an online photo enlarger tool.
  • Max Size - for images bigger than 100mb, we recommend customers consider using a tool like Photoshop to reduce the size of their file.

To check the size of your photo on a PC running Windows:

  1. Right click your file
  2. Click properties
  3. The size of your photo can be seen next to size

To check the size of your photo on a Mac:

  1. Click Finder on your Dock
  2. Control + click your file
  3. Click get info or press Command (⌘)+I
  4. Click the triangle next to Name & Extension to expand the section and see the filename extension for the file
  5. To show or hide the filename extension, select or deselect hide extension

Troubleshooting

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Troubleshooting can help you if you're unable to upload your image.

  • You receive an error message when uploading your picture
  • Your upload hangs whilst processing

These steps help resolve your issues:

  • We test our website on all popular browsers, but if you're having trouble uploading an image try using a different browser. We recommend using the latest versions of either Google Chrome or Mozilla Firefox.
  • Check that your file size is no no smaller than 1mb and no larger than 100mb
  • Check that your file is one of our accepted file types
  • Try refreshing your page and attempting your upload again

If you still encounter issues, please contact us.

Image Resolutions

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Once you've uploaded your photo, our quality indicators will advise you if your photo will look good at the currently selected product size. You shouldn't use your computer screen to judge the quality of your photo.

The bigger you print your image, the more likely it is to look pixelated, so use our resolution guide below to ensure your images will not look blurry once they've been printed.

Print Size Min. DPI Min. Resolution Optimal DPI Optimal Resolution
4x6" 100 400x600 200+ 800x1200
10x8" 100 1000x800 200+ 2000x1600
10x12" 100 1000x1200 200+ 2000x2400
12x16" 100 1200x1600 200+ 2400x3200
20x16" 100 2000x1600 200+ 4000x3200
24x16" 100 2400x1600 200+ 4800x3200
24x30" 100 2400x3000 200+ 4800x6000
Photo resolution quality guide for printing

TIP - for best results, take your photos at the highest resolution your camera will allow.

Profiles & Colour Accuracy

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By default our workflow will attempt to use an embedded image profile. If there is no profile embedded within the image we will use our default settings. These have been professionally designed and tested by Epson for our individual printers.

Saving Your File

To avoid your print results differing from your on screen image we recommend saving your image using the following settings:

  • The image is saved as in a standard JPEG format at the highest quality
  • The color space is in sRGB format
  • 8-bit depth color
  • If you're printing a black and white image, use the standard Adobe 1998 profile. This helps to produce punchier prints.

TIP - If you have the option, save your image with its format set to "Baseline "Standard". By doing so, your image will upload faster and minimise any loss in quality.

For Business

If you're a business that requires absolute colour accuracy, we can organise for hard proofs to be produced. Just contact us.

Improving Print Quality

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Taking Your Photo

We always recommend setting your camera to capture images at the highest possible resolution. The will allow us to create crisp prints at larger sizes. There are however factors, other than resolution, that can affect the quality of your photos.

Cropping Your Photo

Quite often you can improve the appearance of your photo by cropping out unnecessary parts. Cropping allows you to create a focus and remove any distracting elements from the photo. You can crop your image with us when you upload your picture. Please remember that as you crop your image the resolution will be reduced.

Enhancing Your Photo

Before uploading your photos, you can remove any imperfections and enhance the overall look of the image. This can be done using a range of both free and professional grade photo editors such as Adobe Photoshop.

  • Red Eye
  • Add Borders
  • Correct Colour
  • Correct Brightness
  • Add Tints and Effects

Paper Options

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  • Epson Enhanced Matte (189gsm) - an economy matte (zero sheen) paper. Great for value minded customers seeking a flat matte surface, Epson Enhanced Matte Paper is the ideal choice. This bright white paper is perfect for images that do not require gloss. It yields highly saturated images, while maintaining excellent highlight and shadow detail.
  • Epson Luster (260gsm) - an economy semi gloss photo paper. Wedding, portrait and school photographers have traditionally used luster paper for their photos. This instant drying paper produces vivid, lifelike images that rival those of traditional silver halide prints.
  • Hahnemaühle German Etching (310gsm) - a premium matte (zero sheen) paper. This heavyweight etching paper is velvety smooth with a fine surface texture. German Etching is one of the most popular media worldwide for higher quality artwork and photography.
  • Hahnemaühle Photo Rag Pearl (320gsm) - a premium semi gloss photo paper. Photo Pearl is a finely structured PE paper with a pearlescent surface. Its high-quality ink absorbing layer enables exceptional image quality with enormously detailed sharpness, maximum black values and a very broad colour space. The vivid and highly detailed colour rendering guarantees photo-realistic prints of impressive quality.

Visible Print Area

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Please note that all frames have a lip onto which the glazing and artwork rests. This is to prevent the items falling through the front of the frame. This means the visible size is slightly less than the physical print size by about 5-10mm on each edge.

If you order a mount then we will make the aperture roughly 10mm smaller than your print dimensions. This will allow us to fix the print to the reverse side of the mount, keeping it in place. This means the visible size is slightly less than the physical print size by about 5-10mm on each edge.

Every attempt will be made to trim your prints as accurately as possible. Prints however are cut by hand on a professional guillotine to +/- 2mm tolerance. We will of course always ensure that your print fits perfectly inside your frame and/or mount.