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Our customers depend on us to provide quality, affordable products and exceptional customer service. We do our best to meet and exceed their high standards. Here's what our customers say about our efforts.
With over 500,000 customers, eFrame is the trusted name in online picture framing. We're the preferred choice for thousands of business as well as individual retail customers.
In my opinion, as a returning customer eFrame is exceptional all round for quality and service. When one of my orders disappeared in the post everything (including a replacement frame) was sorted out in record time and with great efficiency. They set the standard for other companies and I would happily recommend them to anyone.
I've just received my frame and I just wanted to let you know how pleased I am with it! It is so refreshing to experience such an easy to use site, have efficient service and get a good product at a good price. This is the third time I've used you and will not hesitate to do so again. So much better than anything available on the high street.
I just wanted to thanks everyone at eFrame for the service which I received on my recent order. I ordered some mounts for photographs which I needed in a hurry, and the sizing and ordering process was quick and easy. My perfect mounts arrived the following day. I can't say enough good things about my experience with eFrame - I have no hesitation in recommending you to other photographers and artists.
I would like to thank you for your superb service. The website is comprehensive, yet simple to use. Delivery was fast, very well packaged and exactly what I'd ordered. A telephone enquiry I made was friendly and treated efficiently. Overall a faultless performance. I shall be ordering from you again, thank you.
We've been framing for customers online for over 15 years and have collected hundreds of genuine customer reviews.
I have just received the frame that I ordered from your website. I just wanted to let you know that I am absolutely delighted with it. The frame is gorgeous and really complements the print I have put in it. Both the frame and mount are really good quality and excellent value for money. My print looks like it has been professionally framed but for a fraction of the cost. I found your website easy to use and will most definitely be using it again and recommending you to family and friends. I am a very happy customer.
Just wanted to say how happy I am with my new frame. I have a special photo of me, my girlfriend and friends on holiday in Malaysia, and wanted a special frame in which to house it. What I received was, quite frankly, better than I expected. The fact it is bespoke really does notice in the quality of workmanship, the finish and even the packaging in which it arrived. I would definitely recommend your business to friends and family! P.S. I included a picture of the frame in use, just in case you like to see your products at work!
I received my frames yesterday and I would just like to say how very impressed I am not only with the frames 'which are excellent' but the way they were packaged for transit and also the speed from ordering and receiving them. Many thanks for the excellent service.
I have been meaning to write and thank you for the frames. Your service and the frames were excellent I would not hesitate to recommend you to others
Just to let you know that the two frames arrived this morning and once again I am thrilled with the quality. I shall be framing my prints later today. Many, many thanks for the speedy turnaround and excellent quality goods.
Once again I thank you for the brilliant service and fantastic products. I will definitely buy more frames from yourself in the future and recommend it to all my friends.
Just a note to let you know that the frames arrived yesterday. I was very pleased with the speed of delivery and also with the quality of the product, they have added a touch of class to the prints now in them. Also, it's good to deal with a supplier who takes the money the on date of dispatch rather than on the date of order. Your website design process was easy to use and I will certainly use your services again as the need arises. All in all... a first class service.
We received our frame order today and I just wanted to drop a note to say how pleased we are. The frames are of excellent quality and exactly as portrayed on the website. We have been really impressed with the ordering process on your website, the quality of goods and your customer service. We will definitely use you again in the future and we'll recommend eFrame.co.uk to all friends and family. Thank-you very much.
Just a quick email to applaud you on your service! I placed an order for 30" x 20" frame yesterday at 14:30, and my wife called me in the morning to tell me it's already arrived! FANTABULOUS! excellent turnaround. Keep up the excellent work! If only all companies were as efficient as you guys!
Thank you for your very quick response to this. My apologies for my incompetence, and many thanks for the efficiency of eFrame. Excellent service and also an excellent website.
Just a brief e-mail to thank you for the superb service you have given us recently. We appreciate the simplicity of the web site which enables us to almost see exactly what we are purchasing and how the finished frames and photographs will look. We thank you for the subsequent e-mails that inform us of the acceptance of the order and the precise details of the delivery dates which nearly enable us to track the delivery of the package to our door. The packaging ensures that the frames and glass will arrive in a perfect condition enabling us to fit the pictures/photographs immediately. The finished articles are much admired by our visitors so we have no hesitation in recommending your service to them. When necessary we shall be ordering again - we only wish we had found you sooner.
I must say you have provided the best customer service I have experienced for a long, long time. It is a very refreshing change. Your company is very lucky to have someone with your integrity in their employment. Many thanks once again for your assistance. Thank you once again.
I recently placed an order for frame and photo mount, I simply wanted to say how pleased I was with the service I received. It all worked so well from your website to delivery, and the quality of your product is unmatched, the packing process is excellent, you have obviously put a lot of time and effort into making sure the end product pleases the customer. I am a person for whom attention to detail is important, I can see you are the same. Thanks once again to you and your team, keep up the good work.
I thought I'd write to thank you and all at 'eFrame' for your excellent service. I just set up my exhibition this weekend and all the frames look lovely. I was very pleased with your help and advice, the speed at which the frames were made and delivered and the quality of them. It was a gamble to use a company I'd found on the internet but I'm thankful I did and will tell all my artist friends about your company.
My picture frame arrived this morning your service has been faultless - so efficient - the picture frame is perfect. We shall certainly use you again.
I want to thank you for my order, which arrived yesterday. The frames and mounts are perfect and they really compliment my prints. Fantastic service as well - I definitely will be a returning customer!
The frames are lovely and all fit beautifully.
I just want to thank you for your patience, understanding and services. The craftsmanship of the frame is top notch and I'm very happy with the sale. I'll be ordering again.
I just wanted to say I received these, and they are excellent.
My frame arrived yesterday and I was very pleased with it. My print looks great in it. I was just telling my mate and he is now going to place an order with you too. Thanks for your great service and the quality of your frame.
It arrived and I am amazed how quickly you turned that round, and the end product is great. I shall be recommending you to everyone I know!
Excellent, speedy service! Thanks very much, will be ordering again!
Frames received this morning; absolutely delighted with quality etc. The two oil paintings I bought in Zambia look fantastic. You have a very satisfied customer and I have many more 'odd' sized photos etc., which have needed frames for years! Watch this space.
I have just received my order of 3 frames and I am so pleased with them that I wanted to let you know and say thanks. The frames were delivered very quickly considering they were made to order, very securely packaged and of very good quality, for a reasonable price. I would also like to congratulate you on your excellent website. It is one of the best I have seen - very straightforward to use and a fantastic tool that allowed me to see exactly what my pictures would look like in all sorts of different frames and mounts. Inspired!! I have attached a PDF with the image I constructed on your website alongside the picture up on the wall so you can see how similar they are! I will be recommending you to my Mum, who paints and always has trouble finding frames to fit her paintings, but can't afford (and is too modest) to have them framed professionally.
I have received my frame and wanted to let you know it has arrived safe and sound. I must say that on the two occasions I have ordered from eFrame I have been delighted with both the service and the product itself. I like the fact that if there is a query about the order or something you think I, as the customer should know, your contact is prompt and from a human being rather than some automated meaningless bizarre message! The frames themselves are extremely well made using quality materials. They represent exceptional value for money and the speed of manufacture and delivery of my latest order was impressive to say the very least. Worthy of particular mention is the care taken to ensure the goods arrive in first class condition. The packing is skilfully done, again using quality materials. Please pass on my thanks to all those involved with my order - I will have no hesitation whatsoever in returning as a future customer and will happily and confidently recommend your company to anyone needing a framing service.
I just want to express my thanks to the young lady who helped me when placing my internet order. She was really helpful and patient (I am disabled with MS) - my keyboard dexterity is not what it used to be. Is that Mantovani I can hear playing his violin in the background? Anyway - Thank you again.
I just wanted to thank you for the fantastic frame and mount that arrived today. It was the first time I have used eFrame and I will definitely buy all of my frames from you in the future. I design and sell cross stitch kits and completed work and have always found it hard to find the bespoke sizes I need at a reasonable price. Your service is easy to use, excellent value for money and the frame quality is second to none. You are now my first recommendation to customers UK-wide. Thank you again and I look forward to ordering from you again soon.
Just received and I am so happy with the frame! It is amazing. Could you please thank your member of staff who helped me with the measurements for the mount. I will definitely be buying from you again and will recommend you as much as possible. Once again, thank you very very much.
Just want to express my gratitude for your excellent product/service on my recent order which was delivered this morning - My RAF Brevette is now mounted and perfectly displayed.
The replacement frame arrived very promptly. I was really surprised after talking to you on Friday the frame arrived the very next day. We were able to frame the picture on time for my parents diamond wedding, which they were delighted with. I thought that eFrame provides an excellent website, easy to navigate around and would use the company again should I require picture framing facilities. I may in future request samples if I had any doubts about what I was ordering. I also thought eFrame's prices were realistic in today's economic climate. I appreciate your help, time and trouble.
I was just writing to tell you that I received the frame and it is lovely and I am very pleased with it and also to say I was very impressed with your site and the whole order from start to finish! I received it very quickly from you so was very pleased indeed! I will definitely recommend you to my friends, thank you so much.
Just to let you know my order arrived yesterday. I am extremely pleased with the results and will be ordering more frames from you, and of course recommending your services to all my friends.
The frame was delivered as promised the next day. All fine. What an excellent and efficient service from eFrame. It was a pleasure doing business with you. The frame was just what I wanted and there were no hassles with any of the order. Fantastic. Will definitely recommend you to friends.
I would like to take this opportunity to thank you and your company for super service. I found your web site very easy to use. The items were speedily dispatched and well packaged and excellent communications regarding delivery. The items were for pictures that I had purchased and fit perfectly. Many thanks and will recommend to others.
Just a note to confirm that not only have I today received my order only seven days from placing it, but that it arrived in first-class condition, which given that it contained 2mm glass was excellent, that the shipping and tracking of the order was brilliant and that the quality of the product was extremely good, which was a pleasant bonus given that I was concerned about the quality, being a woodturner myself and having seen some dire results available on the high street. I must also say that the web site and the ease of ordering etc. were refreshing. First class all round - please pass on my thanks to all.
Just a brief note to inform you that I am highly delighted with the three picture frames you sent me. The ordering procedure was so simple to follow.
I am delighted with the frame you supplied me last week. The quality is excellent and the price was very reasonable. I know very little about framing etc, but had an awkward sized picture to frame, your service saved me time, money, effort and stress (I was worried I was going to have to buy a more regular sized frame and cut down the picture). The packaging and delivery were also excellent. Thanks. I will certainly use you again.
I am very pleased with the frame you made for me and will be drawing up an order for 40 additional frames in the near future!
The mounts were left with my neighbour, the work has been mounted, framed and taken to the gallery who remarked on the excellent frames! Again thanks for all your help at eFrame.
Received my frames this morning. Exactly as I ordered - and I'm very pleased! (Delivery also 'spot on' - delivered on the day they had said in their email).
I am loving your excellent customer service, this kind of thing makes all the difference - you should give British Telecoms a few lessons, they NEED it!
I have got your frame, and as predicted the photo fits perfectly. So thank you very much. It arrived a lot faster than I expected which is an added bonus, and I will certainly be recommending your services to my friends in the future. Thanks once again.
I just wanted to drop you a quick line to say thank you for the very prompt service I received from your company recently. I ordered a picture frame in December and was advised a dispatch date of January. Although it was part of a Christmas present it was not a problem with the frame being delivered in January, however, I was highly delighted to receive my order a couple of days before Christmas. I must say I am extremely pleased with the frame and mount and I was able to finish my stitching and frame the work in time for Christmas. I will not hesitate to use your company again in the future or recommending you to my friends. Once again thank you very much for your excellent service and quality of the product.
I'd just like to say, this is the first time I have used your service, but plan to do so again! The website is excellent - easy to use, tailored for the needs of the customer and helpful. I'm a big internet shopper and this is one of the finest sites and services for what is a reasonably rare internet product.
I just wanted to say a big thank you for all your help on the phone last week regarding my frame query and for sending me a sample of MLDA135. The frame is lovely and I am very impressed with the quality.