eFRAME | Frequently Asked Questions - Print Shops
eFRAME

Who are eFRAME?

Now, with over 280,000 delighted customers, eFRAME.co.uk is the UK's leading online picture frame and mount manufacturer. Since 2002 eFRAME has been providing its expert framing services to private, business and Government clients.

Do you offer discounts on web prices?

The prices we offer to our business to business customers, i.e. you, are vastly different to the prices offered through our online store to general retail customers. We will happily provide you with a highly competitive quote based on your individual requirements. Please request a call or email us to receive your own personalised quote.

Can I visit your factory?

General retail customers don't normally have access to our factory, however our business customers and long term partners are welcome to visit. We know it's an important decision and we're confident you'll be impressed with our operations and welcoming staff.

Do you have a showroom?

We don't have a showroom, but if you made a visit we'd be happy to prepare a selection of relevant moulding samples for your benefit. We can also send samples, free of charge, to you through the post.

Can I have some samples?

We do offer a free sample service. Please contact us to request your sample.

What is drop shipping?

Drop shipping is a technique through which you do not keep goods in stock, but instead transfer customer orders and shipment details to us. We then ship the goods directly to your customer. All the hard work is handled by us. Please see a more detailed breakdown of our drop shipping service here.

I don't sell many frames a month, can you help?

As leaders of the custom picture framing market we're well placed to supply your frames and maintain the high standards necessary to sustain a positive brand image. As your business grows we will be with you to help advise and provide expert assistance. We pride ourselves on offering a great service to all of our customers, no matter how big or small.

We sell lots of frames each month, can you help?

Our dedicated 33,000 sq.ft. framing facility and skilled framers can easily cope with large demand and scale well at busy periods such as Christmas.

Do you offer credit terms?

We can offer credit terms. This is decided on an case by case basis.

How do I get in touch?

Please visit our contact us page for details.

I have very specific requirements, can you help?

We will work with you extensively to make sure you and your customers receive a service specific to your individual requirements.


stars
There's a reason we have over 400,000 customers...
Our service and products are rated 9.7 out of 10