eFRAME | Genuine testimonials & reviews from our existing customers | Page 2
eFRAME

Testimonials - 2011

Our customers depend on us to provide quality, affordable products and exceptional customer service. We do our best to meet and exceed their high standards. Here's what our customers say about our efforts.

Another Delighted Customer

Hi - Frame arrived today. Very happy, it was great value and my picture looks fantastic. Really good quality. I was quoted £300 to do the same thing at my local framers! Yours cost me £95. Will definitely use you again. I've attached a picture of my beautiful framed map for you. Thanks Simone X

Another Delighted Customer

Just a note to let you know that the frames arrived yesterday, less than a week from order. I was very pleased with this speed of delivery and also with the quality of the product, they have added a touch of class to the prints now in them. Also, it's good to deal with a supplier who takes the money on date of despatch rather than on date of order. Your website design process was easy to use and I will certainly use your services again as need arises. All in all....a first class service.

Another Delighted Customer

Hi, I just wanted to give you some feed back. I placed my order for only 2 frames on Thursday and they have just arrived. This is nothing less than brilliant service. One of your staff very kindly and patiently had explained on the 'phone how I could obtain quick delivery, which turned out to be very easily accomplished. I'm really impressed and very pleased with your response and service. Very well done to all concerned.

Another Delighted Customer

Dear All, just wanted to say a very big thank you for the frames which arrived today. The frames are fantastic - very impressed with everything from the website through to delivery. Look forward to placing more orders. Many thanks again.

Another Delighted Customer

Just a quick email to applaud you on your service! I placed an order for 30" x 20" frame yesterday at 14:30, and my wife called me in the morning to tell me it's already arrived! FANTABULOUS! excellent turnaround. Keep up the excellent work! If only all companies were as efficient as you guys!

Another Delighted Customer

Hi Paula. Once again, thanks for your quick resolution of my invoice query. Following on from that I have now received my other two orders and I must say I am impressed with the service and delighted with the results. In particular I ordered three identical frames with different coloured mounts for a set of my Lakeland landscape photos. I made use of your online facility to upload images in order to choose the mounts, and the end-results are perfect and now have pride of place on our living room wall! Thanks again.

Another Delighted Customer

My picture frame has arrived and its just perfect.Thank you for a great service. I have just placed another order any problems please let me know. A very satisfied customer

Another Delighted Customer

Frame arrived today with citylink. Very happy, it was great value and my picture looks fantastic. Really good quality. I was quoted £300 to do the same thing at my local framers! Yours cost me £95. Will definitely use you again. I've attached a picture of my beautiful framed map for you.

Another Delighted Customer

Hi Paula - just to say that the frame arrived safely. I am very pleased indeed with it - thanks for the efficient service!

Another Delighted Customer

Hello, I just want to say Big Thank You! All frames are perfect and I am very very pleased. Best wishes for New Year 2009.

Another Delighted Customer

Happy for you to use this as a testimonial - Stunned by the functionality and simplicity of your frame ordering system. One of the most intuitive bespoke product ordering systems I've seen. Happy to recommend, oh infact I have by linking from my blog.

Another Delighted Customer

Hi Paula, the frame I ordered from you arrived safe and intact yesterday afternoon and I wanted to say thanks. In fact its absolutely perfect for my needs and my painting fits beautifully in the frame. I am about to go online to order up another two identical frames and shall do as I did last time. I appreciate your taking on board my concerns and shall have no hesitation whatsoever in pointing anyone that I know who is looking for a frame in your company's direction.

Another Delighted Customer

Hi again Paula, I´ve received the new acrylic panel today, and it fits perfectly. It has been great dealing with you and your company, You have been fair, efficient, friendly and patient, and I cannot express my satisfaction strongly enough. I cannot say I will order again, there are only so many pictures needed in a house, but I will if I need anything else, and I will certainly recommend your company to friends and relatives.

Another Delighted Customer

Hello, Just wanted to say thank you for the picture mounts that you made for me. They arrived on Tuesday and are just what I wanted but I was also impressed with the way that they were packed. I will certainly be ordering from you again in the future

Another Delighted Customer

Paula, thank you very much for the prompt way you dealt with my problem. I shall certainly be using your framing services again as I am very pleased with the end result. I shall also be recommending you to my friends.

Another Delighted Customer

Hi Danni, frames arrived today and they are great. Thank you so much for the good customer service. They are for two commissioned pieces of art work so I had to get it right!

Another Delighted Customer

Hi, about two weeks ago, I ordered two frames. I just wanted to say how impressed I was with the service (one of the frames was out of stock and was sorted very quickly), speed of delivery and quality of the frames - they are absolutely perfect. Thank-you so much; I will certainly be using eframe again!

Another Delighted Customer

Dear Jayne, The one thing that sets a company aside from another competitor is how they deal with a problem. I must say that I am very impressed with your service throughout and your general attitude to a new customer. The frame arrived this morning and once again it was first class. I will have great pleasure in recommending you to anyone that is thinking about a frame. Hope you have a great Christmas.

Another Delighted Customer

Many thanks for excellent service. Ordered one frame yesterday on rush order and arrived today. Can now go ahead and place a larger order.

Another Delighted Customer

Hi,Jane just to say thank you very much for a beautiful frame,professional packaging and very fast service. I am very happy with your product and I will recommend you.

Another Delighted Customer

Sorry, was taking another call when you phoned back. Thanks for sorting that out for me I do appreciate it. Your service has been excellent and I wouldn't hesitate to recommend you to my friends.

Another Delighted Customer

Hi Danni, the frames have arrived, I would just like to thank you and the company for the great service and look forward to doing more business with you and recommending you to our clients and friends in the future. Wishing you all a Merry Christmas and a prosperous new year

Another Delighted Customer

Dear Danielle, I just wanted to thank you and your colleagues for all your help and the fantastic job you have done on the frame I ordered from you. It arrived today and I am ever so pleased. I had been given quotes by several other firms in the local area (Hampshire) for extortionate prices for frames I did not even remotely like who were going to take weeks to make them. After all that I came across your website. I was not sure if I was going to receive exactly what I had in my mind, but you have managed to fulfill my wishes exactly. The frame is absolutely perfect in size and colour. It meets all my expectations. Once again, thank you ever so much.

Another Delighted Customer

Dear eframe I received my order yesterday, and started framing today. I really have to compliment you on the quality of your service. The goods were packed so carefully they arrived in perfect condition. The mounts are beautifully produced. I am so pleased by the appearance of my framed art. I'll certainly never go elsewhere for framing in future.

Another Delighted Customer

Hi, I would just like to say how happy I am with the frame I ordered. The quality of the frame is superb and the price was excellent value for money. I will definitely use your service in future and will recommend you to others. Also your customer service was excellent. I know it's not ebay, but I did want to leave you feedback!

Another Delighted Customer

Thankyou, it came this morning. I have today ordered yet another one as I believe your service and quality is second to none.

Another Delighted Customer

Dear Jayne, thanks a million, I received my frames today as you said. Im very pleased with them. Rest assured you have my future business, and I wont hesitate to recommend your company to friends and family.

Another Delighted Customer

Good afternoon, I have received my mount and it is fantastic! Just as I had wanted. My pictures now look fantastic!

Another Delighted Customer

I just wanted to write to you say thank you for the two frames I recently ordered from you. They are great quality and the service you provide is superb. I've already recommended you to a number of friends.

Another Delighted Customer

I just wanted to let you know how happy we were with the frames we ordered from you. We will be recommending to any friend looking for a special order frame!

Another Delighted Customer

Hi Paula, I just wanted to say thank you so much for all your help in organising the picture frame for my boss last month. I really appreciated it!

Another Delighted Customer

We received our frame order today and I just wanted to drop a note to say how pleased we are. The frames are of excellent quality and exactly as portrayed on the website. We have been really impressed with the ordering process on your website, the quality of goods and your customer service. We will definitely use you again in the future and we'll recommend eframe.co.uk to all friends and family. Thank-you very much

Another Delighted Customer

Hi Jayne... The frame has arrived, it's GREAT! I'm so pleased. Many many thanks

Another Delighted Customer

Many thanks for my mount - it was perfect!!!

Another Delighted Customer

Thank you very much for the prompt reply. I am grateful for your continued excellent level of service and hope that the students keep their fists to themselves next time!!

Another Delighted Customer

Dear All @ e frame, Thank you very much for my completed order. The frames arrived today at 2pm and then fitted and on the wall by 2.45pm. Fantastic service and a job well done. I will certainly have no problems recommending your company to everyone I know. Once again thank you, May all of you have a Merry Christmas and Best Wishes for 2009

Another Delighted Customer

Hi Jayne, my order arrived today and this is just to let you now that the frames and matt colour are perfect thank you.I really appreciate the extra effort you have made and would be more than happy to write a reference / testimonial for your web site. I have another order to place after Xmas for about 15-20 smaller frames and you can rest assured that your company is getting that order. Great job, and thanks again to you and the team Have a Merry Christmas

Another Delighted Customer

Just wanted to say what excellent service I received from eframe. Jayne went out of her way to first of all find an uncommon frame type for me, then send a sample of it, then (when I said it was too light in colour) give me the name of a good woodstain manufacturer that would correct the colour. When I said I couldn't really tell which colour I wanted from their website Jayne then sent a selection of samples of the wood stained with different colours of woodstain, then when I had chosen the one I liked best, included a bottle of it in my order. All in all outstanding service - completely above and beyond the call of duty and so refreshing in an age of call centres, being on hold to BT for hours only to be cut off and having to start all over again, repeatedly.

What's more, the frames look EXCELLENT on the wall. I will be buying some more from eframe shortly. Mark

Another Delighted Customer

I just wanted to write and say how pleased I was with my recent order. I have now ordered from you several times and I am always impressed by the high standard of customer service as well as the great framing and mounts which you produce. The online ordering process is extremely easy to use but whenever I have had an enquiry the staff have also been most helpful. The frames in my last order were such high quality and very well made and would have definitely cost me considerably more if I had gone to a local framer. The efforts you take in packaging items should also be praised and I always feel assured that any items I order from you will arrive in perfect condition. Quite simply I do not even try to go anywhere else for framing and mounts now - you are always my first and last stop! Thanks again and I look forward to placing my next order soon. Kind regards, Helen

Another Delighted Customer

Please pass this on to your Magaging Director/ CEO

Dear Sir I placed my first Internet order on the 3rd October (or therabouts), to a company of which I had no prior knowledge using your company. My reason for using you was that I had no local source for obtaining mounts and frames within a reasonable timescale. Out of a couple of choices on 'Google', I chose your site as it looked comprehansive and clear. I have to say that I am now a convert to Internet shopping, having received exactly what I wanted in a very reasonable timescale. I found you web site very easy to navigate with clear instructions as to how to order frames and mounts, whether separately or together and including a very clear guide as to the external and internal dimensions of the mount and picture size and good quality pictures of the frame types on offer. All together, I found it easy to place my order. Within a day of placing the order, I had a telephone call from a very nice and helpful lady (I didn't think to ask her name) asking me to confirm my requirements, as she thought I'd possibly made a mistake (which I had). Then, within a few days, I had received my order. If this is Internet shopping, then bring it on! Thank you for your help - my pictures look lovely in our new holiday home in the Lake District. Kind regards Philippa

Another Delighted Customer

I just wanted to write and thank you for my order - received yesterday. I think your website is superb and very helpful in planning the mount and frame. Your service was very quick and the quality brilliant. I feel like almost everything I order or shops I visit today seem to let me down in one way or another and I half expected this order not to work out at such short notice. I have to say you came through in all areas - even a left telephone message to let me know my frames were completed and on their way. I AM IMPRESSED....and will re-order in the future. Many thanks A very satisfied new customer. Regards Lesley

Another Delighted Customer

Sir, Good morning, just to say I have just received my frame, Invoice No 40835, and I am so pleased with it I will pass your web site on to my friends. Not that I buy many frames, but I will bookmark your site for future reference, thank you very much. Regards Colin

Another Delighted Customer

Hi Paula, Many thanks for the new frame that arrived yesterday. Perfect. Appreciate your help with this - it is great to be dealing with a company that so clearly values its level of customer service, in addition to the quality of the products it sells. Thank you. Jason

Another Delighted Customer

Hi Paula, Thank you very much. We recieved the frames for our engaement photo today as well as the mounts for my girl's school photos. They were all perfect! Your help was invaluable- despite my total lack of photographical and framing knowledge - and I will not hesitate to use your company again. Again many thanks, Liane

Another Delighted Customer

I purchased 9 frames from you about 6 weeks ago, I must say that the ease of service all the way through the process, from the website to the delivery, was first class. The frames are really great too, exactly what I was hoping for and expecting. Thanks again! Kind Regards, Daley

Another Delighted Customer

Just a belated e-mail to thank you for getting the framed prints to Proud Central on Wednesday - and they look great! It was a pleasure to work with you and I hope we can do business again in the future. Cheers - Mark

Another Delighted Customer

Dear Andrew, Brilliant! I was really pleased with the last one - will spread the word to my framey friends! Sam

Another Delighted Customer

Hi Nichola Just wanted to let you know that I received the frames ok this afternoon, they look fab! Thanks very much for the quick turnaround plus all your help this morning on these I really appreciate it. Kind Regards James

Another Delighted Customer

Dear Paula Thanks! Outstanding service, as always. Best wishes Prit

Another Delighted Customer

Thank you so much for organising this. I really do appreciate it and what excellent customer service. You're an absolute star! Hope you have a good weekend too Regards Lorraine

Another Delighted Customer

Dear eframe I have received my order today and would just like to say that I find it re-assuring that there are still companies out there who can get it right, when so many take no care at all. We are just putting the finishing touches to our lounge and I was on pins before receiving my frames as so many other goods have been damaged or faulty. I am impressed by the overall service; easy web site, standard of goods and excellent packaging. Best Regards Carole

Another Delighted Customer

Hi Nichola, Thanks for your email. I had not received any delivery notification cards from CityLink until yesterday which is why there was no correspondence from me. However, I collected the products yesterday evening and they are brilliant! The work eFrame produce is always of such high quality and my clients and I are always thrilled with the result! Kind regards and thanks again. peter

Another Delighted Customer

Dear eframe Many thanks for sending my frames so quickly; they were to frame 3 of my pictures for my daughter's 30th birthday. Further orders will be entering the pipeline soonish. Best wishes Elizabeth

Another Delighted Customer

Hi there I just wanted to tell you what a positive customer experience I had with one of your customer service staff today. I dealt with a lady called Paula, who was an absolute star in handling my problem and knew instantly how to solve it. I came a way from the call feeling entirely satisfied with the service I received and i certainly will be recommending your company to friends and family in the future. Keep up the good work! Best regards Roz

Another Delighted Customer

The mount arrived as promised. May I say thank-you..... its just perfect. Regards, Lesley

Another Delighted Customer

Hi Just a note to say that I will be using eframe again soon. The quality of the product(s) and the effciency of the service, the website and the delivery has meant that I was able to fulfil my clients requirements effectvely and efficiently. Thanks again and kind regards Terry

Another Delighted Customer

I can't seem to find a copy of my order, and I'm wondering if you might be able to help me. First, the frames are absolutely beautiful...I'm really pleased with the way they turned out and they go with the pictures really well. One of the dangers of ordering online is that sometimes you don't really know what you're going to get, but eframe.co.uk have done an impressive job. I will definitely be back for more frames. Thank you, Audrey

Another Delighted Customer

I received the frame this morning at 10.30 am and I am very pleased with the result as the frame compliments my 17th century print (repro). My verdict in respect of this order is again: perfectly made, perfectly packed and perfectly delivered and all at a very reasonable price indeed. Thank you, Ron.

Another Delighted Customer

Just a quick email to say my order was delivered to the MOD site as requested and arranged at 8.30 this morning (Monday) All frames arrived safely and look wonderful. Thank you for the time you spent arranging this delivery. I will be in touch for more frames as and when required. Thanks again Graham

Another Delighted Customer

Hello Nichola Received the frames today Great service again Many thanks Karen

Another Delighted Customer

Just a note to say thanks for the great service. I have already recieved the order that I placed on 30th October. I've used eframe twice and each time the product has arrived quickly, has been great quality and packed really securely. Many thanks Claire Howell
stars
There's a reason we have over 400,000 customers...
Our service and products are rated 9.7 out of 10