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First Time Visitors

Welcome to the eFRAME Store! The instructions below provide a guide to help you with your first order.


Thanks for shopping with us. At eFRAME, you will find thousands of styles, sizes and types of frames, all at 20% to 75% off high street prices. eFRAME strives to be the store of first resort for customers looking for frames by offering the most compelling combination of selection, value, service and convenience.

How To Shop

eFRAME features four departments - custom frames, ready made frames, mounts and mirrors. Each department is listed in the main navigation above making it easy for you to browse our products.

  • Shop by Size - Looking for the perfect fit? Shop by size to see frames in sizes made for you.
  • Shop by Colour - Shop colour to see a complete listing of the frame colours available on eFRAME.
  • Shop by Type - With dozens of different frame, mount and mirror options you can find the exact product you want easily.
  • Shop by Search - Looking for something in particular? Save time by selecting exactly what you want from a list of options (i.e. "a black custom frame in size A4").

Placing Your Order

To place your first order with us, simply browse or search our extensive online catalogue for the product(s) you wish to purchase, customise your product if necessary and click the "Add to Basket" button on the product page(s) or frame studio. When you have finished making your selection, click on the "Proceed to Checkout" button in the shopping basket which will take you to the four easy steps of the check out:

  1. Address Details
  2. Payment Method
    • Pay online with your debit/credit card
    • Order by mail/fax with cheque or payment by credit card over the phone. We also accept payment by BACS bank transfer.
  3. Payment Details
  4. Placement of Order

If you have any special instructions to attach to your order, please type them in the Further Instructions field.

Once your order has been placed we will send you an order confirmation via email.


Ordering eFRAME products online is designed to be as simple as possible while allowing maximum security and privacy for all your details.

Your credit card details will not be stored on our server and will be transmitted to us only in encrypted form.

All personal information transmitted using this site is secured using an Equifax Secure Inc. SSL certificate. This can be seen by double clicking on the padlock symbol on the status bar of your web browser when you are on our checkout page.

Delivery costs & times

The total cost of packaging and delivery is calculated in your basket according to the size and weight of your items as well as your delivery address and the delivery option chosen.

For detailed delivery information please see here.


We are a very caring business and go to great lengths to ensure your items are delivered to you in perfect condition. Occasionally, mishaps can happen and we guarantee you that we will do our very best to resolve the situation amicably, and that you are totally satisfied with your purchase.

If you have obtained a returns authorisation please send your items back to:

eFRAME House,
20 Howard Rd,
Eaton Socon Industrial Estate,
PE19 8ET

For detailed returns information please see here.

1. Privacy Policy

eFRAME.co.uk does not sell or trade any of your personal details to third parties. You may occasionally receive other information from us as a result of your registration or order. If, at any time, you wish to stop receiving information from us, please send us an email , or call us on the number below.

All personal information transmitted using this site is secured using an Equifax Secure Inc. SSL certificate. This can be seen below or by double clicking on the padlock symbol on the status bar of your web browser when you are on our checkout page.

The encryption technology employed (High Grade RC4 128 bit)) makes it very difficult for unauthorised people to view information travelling between computers.

2. Cookies

The eFRAME store uses "cookies". A Cookie is a small piece of code that allows us to "remember" your order and add the items to the shopping bag. Each cookie can only be read by the web server that originally issued it. Cookies cannot profile your system or collect information from your hard drive. Most On-Line retailers use cookies. We do not use cookies to store credit card numbers, address information or any other personal information.

You need to accept cookies so that we can keep your shopping items in your Shopping Basket.

If you are uncomfortable accepting cookies you can have your browser tell you every time a web site attempts to send you a cookie. You can either accept or reject any cookie coming your way.

You can send an email with any questions regarding cookies to us.

3. Stock Figures

All stock and availability figures shown on this site correct as at the end of business the previous working day. To be sure of availability we recommend you contact us before placing your order.

4. Pricing

All goods on this website are priced in English pounds, and are exclusive of VAT and delivery. Full delivery costs are calculated and shown when you add an item to your basket.

Price and availability may change without notice.

4.1. Payment

We accept payment online by Visa, Mastercard, and Switch cards. This is a 2-stage transaction.

Stage 1 is after you have securely submitted your order and card details. At this point we will check availability of the product(s) you have ordered. Stage 2 is either processing of the payment and subsequent delivery of the item or, if unavailable, email notification to you of the shortage. Please note that your card will be charged only if the items are available.

By placing an order you consent to payment being charged to your credit card as detailed at the time of your order. Upon payment and delivery, title to the goods will pass to you and we will send you a receipted invoice by post.

5. Delivery

Despatch of all orders except mirrors will be made within approx. 5-7 working days. Mirrors may take a few days longer, but at the latest should be no more than 14 days. If you have an urgent requirement we have a priority service available and will usually be able to help. If for any reason the timescales cannot be honoured you will be kept informed.

Delivery charges are calculated automatically by the web site when you add to your shopping cart. Goods are despatched using either Royal Mail or our nominated parcel carrier on a next day service.

Where delivery is made by our parcel carrier, the delivery charge is for 1 attempted delivery only. Should you not be in to receive delivery, and have not provided us with alternative delivery instructions, your order will be taken back to the parcel carrier's local depot to await collection by you. If you request re-delivery to the same address as originally provided, we may levy be an additional charge of £5.00 + VAT to cover the cost charged to us by our parcel carrier. If you request re-delivery to a different address, then the cost may be higher. It is strongly advised, therefore, that alternative delivery instructions are provided to us at point of order.

You are responsible for payment of any local customs and import duties

We ask that, should your item fail to arrive in the allotted timescale, you advise us by email as soon as possible so that we may investigate with the parcel carriers. Any dates quoted for delivery are approximate only and we will not be liable for any delay. It is your responsibility to ensure that you order from us in adequate time to prevent any disappointment resulting from late shipment.

5.1. Consolidating orders to reduce delivery charge

On occasion, you may find that you need to add to your order after it has been placed. In these circumstances, we ask that you submit another order online. If this is done on the SAME DAY as the original order we will be able to consolidate the two, thereby reducing the overall delivery charge. Where orders are placed on different days it is not possible to offer this consolidation service due to the high level of administrative work required.

6. Returns

We are a very caring business and go to great lengths to ensure your items are delivered to you in perfect condition. Occasionally, mishaps can happen and we guarantee you that we will do our very best to resolve the situation amicably, and that you are totally satisfied with your purchase.

Our cancellation and refund policy is set in accordance with Distance Selling Regulations 2000 and other key regulations.

6.1. Custom Made Products

The vast majority of goods for sale on this web site fall into this category including all picture frames that can be selected and priced from a photo of a section of moulding and where dimensions can be typed in for pricing purposes, mounts and prints. Note that any product referred to as being in a "standard size" does not mean it is ready-made or off-the-shelf. We are a custom frame manufacturer and all sizes are made to order.

Where bespoke goods have been supplied correctly, we are not able to offer any exchanges or refunds.

Where an order for a bespoke product has entered production and work has commenced, we will be unable to cancel the order.

6.2. Ready-made Products

A few of the products on our website are 'off-the-shelf' such as Swept/Decorative frames and Picture Frame Accessories.

You have a 7-day cooling off period from date of receipt of your order in which to decide if you wish to keep the goods. If you do decide to return the goods you must do so at your own expense and in the original packaging. If the goods are received here in a re-saleable condition we will refund your credit card the value of the product(s) plus the delivery charges from us to you (if any) within 30 days.

6.3. Damaged or Faulty Goods

If your goods are damaged in-transit or faulty, please notify us within 3 days. Please keep all the packaging material until you are satisfied with the goods, and we will arrange to have the item(s) returned at our expense. You will be given the option to have the product replaced at no charge to you on a convenient date.

6.4. Returns Authorisation

Any goods being returned must have a Returns Authorisation Number (RAN), gained by contacting us via email - returns(@)eframe.co.uk

6.5. Unauthorised Returns

Any goods returned without a RAN (see above) will be held for 3 months from date of receipt. During that time you will have the option for us to return the goods to you at your expense, or arrange collection.

7. Liability

Whilst we attempt to be as accurate as possible with the information on the website, there is always a risk of human error and we will use all reasonable endeavours to rectify errors and omissions as quickly as is practical.

Please be aware that the content of the web site shows material finish and colours as accurately as possible. However, batches of material can vary in all respects as does the colour calibration and quality of computer monitors. For these reasons, if exact colour, material or other specification is important to you we suggest you contact us for advice prior to ordering as we cannot accept responsibility after the goods have been delivered.

eFRAME will not under any circumstances be liable for any consequential loss as result of the incorrect supply, late delivery, accidental misrepresentation or any other reason whatsoever whether avoidable or not.

You may not download or copy the content and other downloadable items displayed on the website. Copying or storing the contents of the website is strictly forbidden.

This website may contain links to external sites. eFRAME.co.uk shall not be held responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites.

There's a reason we have over 280,000 customers...
Our service and products are rated 9.7 out of 10