What is your lead time? What if I need the frames in a hurry?
Despatch of all orders is made within approx. 3 to 5 working days, but the most up to date estimate is always shown in your shopping cart. If you have an urgent requirement we have a priority service available at extra charge. This can be added in your basket. If for any reason the timescales cannot be honoured you will be kept informed.
When do you deliver?
After the goods are manufactured, we despatch using either Royal Mail or a highly regarded & tracked courier service. Mail usually goes 1st class, and 96% of parcels are delivered on a next working day service. Oversize parcels are sent on a 48 hour service.
Can I request a time for delivery?
If you need your order to be delivered on a certain day we might be able to help, just let us know and we'll see what we can do. If your parcel went by courier on the day of delivery you'll receive an estimated one hour delivery window.
How do I track my order?
You will receive an email or text on the night your order leaves our factory informing you that delivery will take place the following working day. In this correspondence you'll receive a link to allow you to track your order as it makes its way around the country.
Do you deliver weekends?
We do not offer a weekend delivery service (other than Royal Mail) on grounds of cost. However, if you really want the goods delivered on a Saturday then please contact us to discuss.
How much do you charge for delivery?
Delivery charges include a contribution toward packing materials and our courier costs. They will vary according to the size of your order and your location. The fee is calculated in your shopping basket and is shown clearly on a separate line.
I live in a remote area of the UK, what do I pay for delivery?
Shipping to remote destinations costs a bit more depending on the weight, size and cost of your order. Costs are calculated in your shopping basket. If your order exceeds £200 NET then delivery is FREE.
There's a reason we have over 280,000 customers... Our service and products are rated 9.7 out of 10